What is Personal Data?

Personal data is any information that directly or indirectly can be linked to a living individual. Information that can identify a person may include a name, personal identification number, location data, or an IP address. It can also be one or more factors that identify the person's physical, genetic, mental, economic, cultural, or social identity.

Your Rights

As a data subject, you have several rights that enable control and transparency over the personal data we process about you.

Right of Access

You have the right to request information at any time about the personal data we process about you. You have the right to receive a copy of your data transferred to you in a structured, commonly used, and machine-readable format.

Right to Rectification

You have the right to request correction or completion of your personal data if the information is incorrect or misleading.

Right to Erasure

You have the right to request the deletion of your personal data without undue delay. Note, however, that this does not apply to information we are obligated to retain due to other legal obligations (such as accounting laws).

Right to Restriction

In certain cases, you have the ability to request restriction of the processing of your personal data. By requesting a restriction, you can stop us from using the data except, for example, to defend legal claims. You can also prevent us from deleting the data. More information is available at IMY.

Right to Complain

You have the right to file a complaint about the processing of your personal data to the supervisory authority IMY.

Purposes

Use of Our Web Services

When you visit any of our web services (such as this website), information is stored on your device in the form of cookies (small text files stored in your browser that save information). These are necessary for the web service to function correctly. Data stored includes settings you make in the web service, such as language choice. We also use "Recaptcha" to verify the authenticity of our visitors (to block so-called "bots"). This feature is used in various types of forms you fill out, such as contact forms. For these purposes, Google's privacy policy applies.

In addition to these necessary cookies, we also use Google Analytics to collect aggregated and anonymized data about how visitors use our web services, such as which pages are visited, time spent on the site, and referral sources. These analytics cookies are optional and are only used if you consent to them. The information helps us analyze website traffic and improve functionality and user experience. Google's Privacy Policy also applies to these purposes.

Communication via Website

When you contact us via forms on our website, a case is created where we store the personal data you provide (name and phone number). We do this to be able to communicate with you and fulfill our commitments to you. Cases are stored for seven years. This is to allow us to refer back to a case afterwards, both for learning purposes and for historical records.

Communication via Email

When you contact us via email, we store the personal data you provide (for example, name, title, address, phone number, and email address). We do this to be able to communicate with you and fulfill our commitments to you. Emails are stored for a maximum of seven years, after which they are automatically deleted.

Handling of Support Cases

When you contact our support via email, phone, or the service portal, we store the personal data you provide (name, title, address, phone number, and email address). We do this to be able to follow up on cases and communicate with you. The information is stored as long as we have an active commitment to you as a customer. Information in individual cases is stored for seven years. This is to allow us to refer back to a case afterwards, both for learning purposes and for historical records.

Contract Management

When you enter into a contract with us, we store the contact information you provide (name, address, phone number, and email address). We do this to be able to follow up on our delivery and communicate with you, as well as for documentation and legal contractual basis. The information is stored in accordance with accounting laws for seven years after the contract termination.

Recipients of Personal Data

Recipients of the personal data we store about you are our employees.

Transfer of Personal Data

For certain services, we use providers where personal data may be transferred to and processed in a country outside the EU/EEA. In such cases, the data processors engaged are only allowed to process personal data in accordance with the purposes we have provided. We only use data processors who maintain applicable requirements.